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Thank you for purchasing a Arctic Start remote starter and/or security system. It is Firstech’s mission to bring to market the best products and the best service, which includes protecting your purchase! The following contents define Firstech’s warranty policies for all of our products. To further ensure coverage, please make sure to register your product
Firstech’s warranty policies only apply to products purchased and installed by an Authorized Arctic Start Retailer.
“Authorized Retailer” is defined by Firstech as a company who qualifies to purchase Firstech’s products directly from Firstech, LLC., or one of its approved distributors. Thus, products not sold nor installed by an “Authorized Dealer” are not covered by this warranty. This includes, but is not limited to, Firstech products sold on Amazon.com, eBay.com, Walmart.com and Newegg.com.
Firstech does not share responsibility for damage caused by faulty or improper installation by authorized or unauthorized dealers. Firstech recommends MECP certified technicians. Be sure to ask for the installer’s credentials and experience to ensure you are getting a high quality installation.
Arctic Start Remote Transmitters
All Arctic Start remote transmitters have a 1-year warranty that covers any defects or malfunctioning components that interfere with the use of an Arctic Start remote. This warranty is limited to normal use and does not cover normal wear and tear.
To ensure that your Arctic Start remote is covered under warranty, please register your Arctic Start product for warranty within 10 days of purchase/installation and provide proof of receipt.
In the event that your Arctic Start remote transmitter is defective, Firstech will replace that remote with an identical or similar remote transmitter. Firstech is not responsible for any external damages, loss, or fees associated with replacement of a defective remote.
If you purchase a replacement remote or part from Firstech directly (via call-in, e-mail, myFirstech.com, or shop.myFirstech.com) and would like to return your purchase, you must contact Firstech Customer Support within 30 days of delivery of your order. Processing, shipping, and/or re-stocking fees may apply against your refund.
Firstech does not issue refunds for products purchased at authorized nor unauthorized retailers. If a product is found to be defective and/or malfunctioning and is within its warranty period, Firstech will only issue a direct or comparable replacement for the defective unit. No monetary compensation can be offered with any warranty claim.
Customers who would like to return their purchases, must consult with their original place of purchase, and are subject to that retailer’s return, refund, and exchange policies.
Firstech is not responsible for labor charges paid during warranty or troubleshooting work at authorized or unauthorized dealers.
Additional Terms of Warranty
Some states do not allow limitations on how long an implied warranty will last or the exclusion or limitation on how long an implied warranty will last or the exclusion or limitation of incidental or consequential damages. This warranty gives you the specific legal rights, and you may also have other rights, which vary state to state.
Firstech, LLC. is not responsible or liable for any damages whatsoever, including but not limited to, any consequential damages, incidental damages, damages for loss of time, loss of earnings, commercial loss, loss of economic opportunity, and the like that may or may not result from the operation of Arctic Start, Vizion, NuStart, or DroneMobile products. Not with standing the above, Firstech, LLC. does offer a limited warranty to replace or repair the control module, or “brain”, as described above.
Open a ticket on our Support Page to ask us a question or to file a warranty claim.